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Mon - Thurs
9:00 am – 5:30 pm
9:00 am - 12 pm
Terms & Conditions
By placing a booking and paying for that booking (classes or 121 training) you are deemed to have read, understood, and accepted Positive Canine Coaching's terms and conditions.
Classes, Training 121's & Consultations
Cars are parked at training venues at their owner’s risk. We do not accept any responsibility for theft or damage to cars or property whilst at training.
Family members are always welcome in classes and 121 training. All children under 16 must be accompanied by an adult.
If a class is held outdoors you will be notified. If outdoors, please wear clothing appropriate to the time of year. Also please bring your dog or puppy a raincoat or jumper if they are short-coated and it is cold or wet and a cool coat if it is hot and they are thick coated.
Please keep your dog on the lead at all times unless you are instructed otherwise. This is very important for the comfort and safety of all and our classes.
All our classes are a set rate for whole the course. It is not possible to pay per class. We are unable to offer refunds at any time.
Please ensure your dog has had some exercise before the class and will be more relaxed and ready to learn.
As responsible owners please ensure that you have the means to clean up after your dog and leave this in the designated bin
Rewards form the basis of our training. Please bring high-value rewards such as your dog's favourite treat and toy. We will, of course, explain the best way to use these.
Any injury to a dog is the sole responsibility of the owner
If your dog has ever bitten a person/another animal, you MUST report this prior to your booking class/consultation.
Should your bitch come into season during the course, you may not be able to attend but please check with your trainer
If we have very bad weather or temperatures over 25 degrees or more please still come along unless we contact you. We will make adjustments to the class exercises and location to ensure you and your dog's safety
Our classes are family-friendly, however, please make sure if a child is under the age of 8, there is an extra adult present.
Bookings, Payments & Cancellations
Payment of your consultation/class fee implies full acceptance of these terms and conditions.
All appointments must be paid in full by no later than 72 hours prior to the first class/consultation
Classes are paid for in 5-week blocks, you are paying for your spot for the whole course and can not carry over classes that you have not managed to attend.
Cancellations for classes and consultations must be made by email. Cancellations will be subject to the following reasons: A substitute delegate may be named at any time before the class or workshop at no additional cost.
If your dog comes into season please contact your trainer as you may not be able to attend class
No refunds will be given for any missed group classes. (please see cancellation policy)
Missed group classes may not be taken at a later date. (please see cancellation policy)
Positive Canine Coaching reserves the right to cancel an appointment. Any appointment cancelled by Positive Canine Coaching will be rescheduled for a later date
All credit must be used within 6 months of the date of your first consultation
Positive Canine Coaching may cancel your session (even at short notice) if travel is unsafe. If this occurs your session will be rescheduled.
No fees will be refunded.
If you have paid for your place but then decide not to attend and the course has not yet started, you can request a refund (minus an administration fee of £20) as long as you give at least 10 days' notice before the course is due to begin. This is so that PCC has an opportunity to fill the space that you have left open. Once your payment has been received and classes have started, refunds are not available. If you would like a refund but you give fewer than 10 days' notice, you will not be eligible for a refund. Please make sure you are aware of this policy before you sign up for the course. If you are unable to attend this course and would like to transfer to the next round, please discuss with PCC first. Please note that there is no guarantee that this is possible as it depends on availability and class dynamics.
The information on your booking form will only be used as a record of you and your dog, and to contact you in relation to dog training activities and will not be passed on to any third parties.
We send out a monthly email newsletter which we would encourage you to opt in to receive to find out about future training. If you do not wish to receive this please unsubscribe from the newsletter by sending an email to hello@email@example.com
By agreeing to the Terms and Conditions, you give Positive Canine Coaching permission to publish in print, electronic, or video format the likeness or image of you and/or your dog. You release all claims against Positive Canine Coaching with respect to privacy rights, publicity rights, copyright ownership, and publication, including any claim for compensation related to the use of the materials.
By working with Positive Canine Coaching you agree to -
fully engage with the process of working with your dog to the best of your ability and understand that any changes will involve commitment and consistency
understand there is no 'quick fix' when working with behavioural issues
not to use aversive tools (choke chains, anti-pull harnesses, slip leads, spray collars, prong collars, e-collars, rattle cans, water sprays etc) while undertaking training
be open and honest in providing information
ask for clarification if anything which is explained is unclear
have an open mind with regard to potential solutions, changes, and strategies
Positive Canine Coaching operates the https://www.positivecaninecoaching.co.uk/ website, which provides Dog Training in the form of Classes, Training 121's & Consultations
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Positive Canine Coaching website.
Information Collection and Use
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analysing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.
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